Application Support Senior Analyst - Assistant Vice President
Belfast, United Kingdom
Job ID 20223526Overview
Citi’s technology team is growing at lightning speed, and we’re looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business. Citi’s technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi’s unmatched globality and vast expertise.
Success Profile
As the world’s most global bank, Citi gives you the tools to be a trailblazer. We’re not just building technology, we’re building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us!
- Creative
- Analytical
- Collaborative
- Productive
- Adaptable
- Relationship Expertise
Glassdoor Reviews
Responsibilities
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Role Overview:
We are seeking an experienced Application Support Senior Analyst within the Institutional Clients Group (ICG) Production Support organization. The role involves working alongside a team of experienced to entry level engineers working across the globe, developing a team through coaching and mentoring.
Key Responsibilities:
Provide technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
Maintain application systems that have completed the development stage and are running in the daily operations of the firm
Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identify ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely mannerEnsure that storage and archiving procedures are in place and functioning correctly
Review and develops application contingency planning to ensure availability to users
Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
Participate in application releases, from development, testing and deployment into production
Engage in post implementation analysis to ensure successful system design and functionality
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact
Act as a liaison between users/traders, interfacing internal technology groups and vendor
Act as an adviser or coach to new or junior level analysts
Provides evaluative judgment based on analysis of factual information in complicated and unique situations
Competencies:
Relevant experience working in a Production Support environment
Strong ability to identify and implement monitoring using tools like ITRS
Exposure to DEVOPS deployment tools such as CHEF/ Ansible
Experience in migrating and supporting applications on Containers in a Cloud environment
Hands on experience on deep dive investigation using tools like App Dynamics , ELK and Glassbox
Knowledge of SingleSignon concepts
Strong knowledge in ITIL practices in the area of Incident, Release, and Change and Problem management
Effective in handling communications across business and technology partners at varying levels across a medium to large scale enterprise
Prior experience in large scale enterprise application support, capacity planning, optimization, re-engineering, performance fine-tuning and cost optimization
Demonstrate accountability, independent initiatives and willingness to work with teams across multiple locations and time-zones
Basic Networking knowledge (Load balancers, Firewalls, Network Protocols and Ciphers)
Ability to manage change and release implementation, review and sign off on the all application related changes and ensure all the changes are deployment within the timeline and post implementation validation are performed.
Experience using Service Now or other similar Incident tracking system.
Excellent strategic analysis, problem solving, issue resolution and decision-making skills
Experience working within an on-site/off-shore support environment
Technical Skills/Knowledge:
UNIX and Scripting
Working experience with Linux infrastructure
Experience writing Linux Shell scripts
Database
Good Technical knowledge of Oracle PL/SQL programming
Programming Languages and Middleware
Technical understanding of IBM Websphere, Tomcat, TIBCO EMS
Good understanding of webserver technologies like IIS, HIS, Apache
Messaging
NDM, SFTP, MQ, TIBCO EMS, Kafka
Scheduling Tools
Autosys or relevant batching tools
DEVOPS and Cloud
Experience on Cloud computing and migrating applications to ECS containers
Experience on GitHub , TeamCity , Maven, CHEF or Ansible , Jenkins and JFrog
Education:
Bachelor’s/University degree or equivalent experience
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
What we Offer:
As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;
23 days paid annual leave
Award winning pension scheme,
Life assurance and
Private medical insurance with Bupa healthcare
In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.
Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.
Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.
-------------------------------------------------
Job Family Group:
Technology-------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
-
Join our team
of 200,000+
strong diverse employees -
Socially minded employees volunteering in communities across 90 countries
-
Meaningful career opportunities thanks to a physical presence in over 98 markets
We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.
Employee Spotlight
-
Working at Citi: See what it’s like to work in Digital Technology
Find out more about Technology job opportunities at Citi and hear from our employees as they share some of their innovative work and projects that help shape progress around the world.
Success Stories
Get inspired and hear what employees who started their careers in Technology have to say about Citi
Benefits
Citi offers a variety of benefits and resources to help you live well. Use them to invest in yourself, including your health, future, and well-being. Living well is about more than good physical health. It's about your financial well-being, too. That's why we offer a variety of resources to help you save and be well in all aspects of your life.
-
Healthcare
Your Citi health benefits are a valuable part of the rewards of working at Citi. Specific coverage varies by country.
-
Insurance
Citi provides a basic level of life insurance coverage, as well as the opportunity to enroll in additional coverage.
-
Retirement Savings
Citi’s retirement programs enable you to make a plan for retirement and support you in achieving your savings goals.
-
Well-being
Your Citi benefits include programs intended to help you improve your health and reduce healthcare costs.
Saved Jobs
You have no saved jobs
Previously Viewed Jobs
You have no viewed jobs