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2022, EMEA, Technology Level 3 Apprenticeship, Belfast, United Kingdom

Req ID 80014982 Location Belfast, United Kingdom Job Category Technology, Apprenticeship
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You're the brains behind our work.
You’re ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success can’t come without growth. Our programs equip you with the knowledge and training you need to play a valuable role on your team, and establish a long-term career here. At Citi, we value internal mobility, and career growth is not a question of if, but when.
Citi’s Institutional Clients Group (ICG) is looking for Apprentices to join our Application Production Support team in November 2022. This team provides critical support functions to our trading and banking businesses and support a broad range of technologies. Our production support analysts work directly with traders on the trade floor and use their problem solving and technological skills to quickly resolve any technological issues, which can vary in severity and complexity and may impact Citi’s reputation or profits. This is very much a team environment, and apprentices will learn the skills needed for the role by working with other team members, learning tips and tricks from experienced members of the team, and will be given exposure to a vast range of experiences supporting technologies and users at Citi.

Your time here will look something like this...
* Resiliency testing - we need to know that our applications can function in the event of a disaster or on high volume dates (think Brexit and the GBP crash) so that the business can continue to operate, so our apprentices learn to put our systems to the test, simulating disasters so we know the breaking point and how to react in a real life disaster.
* Improving Production Support Monitoring Techniques - monitoring is vital to alert support to any issues within the production environment so they can quickly resolve them.

* Design, development and implementation of tooling - apprentices will have the opportunity to develop applications and scripts to aid themselves and their teams in their job. Previous apprentices have implemented solutions ranging from excel macros, to python scripts, to C# and Java applications - it’s not just the developers who have the programming fun!

* Organizational and operational efficiency improvements - nobody likes to repeat the same actions every day and click the same buttons, so our apprentices get involved in efficiency improvements to see where tasks can be automated or streamlined to free their time to get involved in exciting projects!

* Release / Change Management - your development peers will be writing the application code for new functionality, but our production support apprentices will be the ones to decide if it can be released into our live systems or not. With strong change management techniques, we help to protect the live systems from unnecessary harm and keep our trading platforms stable.

* Incident Management - Major Outages - despite best efforts, inevitably there are major outages which production support must manage to get our systems back up and running. If this is not managed correctly, the impact on Citi’s reputation and finances could be catastrophic

We provide you with the knowledge and skills you need to succeed.
We’re committed to teaching you the ropes. During the program you will study for the City & Guilds Level 3 Software Development training track of the ICT Apprenticeship. Aside from your peer group and manager, you will have a buddy and a dedicated program manager whilst on program. First class technical and business training from well-established team. Plus access to Citi’s online training portal. Side by Side job shadowing and coaching with your team combined with the opportunity to work as a key part of a truly global team.
You will gain experience in liaising with Trading/Sales, Middle Office and Operations counterparts in one of the world’s largest investment banks. The opportunity to work with new and cutting edge technologies such as Cloud/MongoDB/Storm/BigData/Solace, as well as expanding skillset in established technologies such as TIBCO EMS/ Oracle/MS SQL/Linux/Weblogic/Gemfire to name a few.

We want to hear from you if...
* You have 5 GCSEs including English & Maths or equivalent
* You have 1 A-Level or equivalent
* Successful applicants will be enrolled on to the Belfast Met Level 3 Course and must have completed and passed the Mindmill Testing for consideration.
Exceptional candidates who do not meet this criteria may be considered for the role provided they have the necessary skills and experience.

Who we think will be a great fit...
A dedication to learning and a true passion for the business are vital. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the future of banking, and want to make an impact on the corporate level. We value diversity and so do you. We’ll also be looking for the following:
* Demonstrate motivation for joining both the program and Citi
* Strong analytical skills & great attention to detail
* Multi-tasking skills with the ability to self-organise and self-manage your time. Adjusting to competing priorities when necessary
* Positive can-do attitude, you are resilient & keen to learn
* Forming part of and contributing to a team
* Planning and documentation skills in order to implement process changes
* Desirable- Microsoft Office (Excel, Word &PowerPoint). Including analytical and modelling skills
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

“Don’t overthink and keep an open-mind. You will learn on the job, whilst there is some technical knowledge that can be learnt prior to joining the large majority comes with time and experience.” Reesha Analyst, Platform Sales
“During analyst rotations, it is important to be a sponge and absorb as much as possible. Actively listen during conversations and take notes so that you can ask follow-up questions.” Haley Assistant Vice President,
Equities and Securities Services
“The caliber of people at Citi is really high. They’re technically competent, fundamentally driven, and hungry to succeed. And I’m proud to work alongside them.” Fa'eez Investment Banking Analyst
“Citi wants to hear junior staff’s ideas. Because the company might know how finance is done historically, but we can provide new insight on what innovations we should be implementing to make it better.” David Corporate Banking Analyst

Why Citi?

We’re always on the lookout for great talent. At Citi, learning and self-development is integral to our culture and you can expect to continue to be challenged every day – it’s how we make progress. We take a hands-on learning approach to support your growth and learning.

  • Experience

    You’ll learn everyday by doing client work, analysis and other challenging assignments. Get on-the-job practice and feedback from Citi experts as you hone your skills alongside your peers.

  • Exposure

    You’ll have honest, open interactions with leaders of all levels and focus across our company. From networking events to work shadowing, you will have meaningful conversations and experiences at Citi.

  • Education

    You’ll also have access to our suite of functional courses and eLearning modules to ensure you have the knowledge you need for success. And when you’re ready, we have a whole host of leadership programs and coaching awaiting you.

  • Volunteerism

    You’ll also do more than just be a great partner to our clients. You’ll have the opportunity to give back and make a positive impact where we live and work through volunteerism.

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