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Transitional Services Agreement (TSA) Program Manager

Job Req ID 21378996 Primary Location Bangkok, Thailand Job Category Project and Program Management
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As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

This Program Manager position is responsible for overseeing the fulfilment of the Transitional Service Agreement (TSA) activities for Operations and Technology associated with the Thailand Consumer Divestiture, working in conjunction with the wider regional program team.

The TSA Program Manager will be the first point of contact for the buyer throughout the TSA period. They will participate in and lead relevant governance committees to ensure appropriate governance, coodinate billing for the services provided, maanage entitlements and access and partner with groups across EO&T including Citi Shared Services, Citi Technology Infrastructure, Global Functions Technology, the Chief Information Security Office, Citi Reality Services, Records Management, Continuity of Business Services, the Resource Management Office and the Citi Solutions Centers.

The successful candidate requires a comprehensive understanding of the Thailand business and Operations and Technology - including how they interact in order to achieve the objectives of the function.

The successful candidate will:

  • be accountable for the deliver of the Transitional Services Agreement for Operations and Technology.

  • apply their in-depth understanding of the business impact of technical contributions.

  • require strong commercial awareness

  • have excellent communication skills in order to negotiate internally, and with the buyer often at a senior level;

  • manage and maintan records such as CSI, CCRs, FIDs, iCAPs, AVA/CIVA, CitiFT, ETM/CTR, GERs, ServiceNow and MarketPlace tickets, Group Approvals and Ownership, SIRT


  • Responsible for the management of the Transitional Service Agreement

  • Identifies stakeholders and key organizations and build and manage relationships.

  • Leads the facilitation, coordination, and arbitration of cross functional macro level topics within/across projects and with Senior Management.

  • Leads the identification and drive resolution of issues, including those outside established projects of work with stakeholders to ensure project scope definition.

  • Meets business objectives and work with project sponsor to ensure business case/cost benefit analysis is in line with business objectives.

  • Drives adherence to project processes, procedures, methods, and standards for project delivery and leverage across the project.

  • Assists project team in negotiating for resources owned by other departments in order ensure the project can be completed.

  • Directs the communication of status, issue, and risk disposition to all stakeholders, including Senior Management, on a timely basis.

  • Directs the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 10+ years of experience

  • Technical expert and known internally and externally as reliable, knowledgeable resource.

  • Clear understanding of Citi's' different businesses and the related economics.


  • Bachelor’s/University degree, Master’s degree preferred

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.


Job Family Group:

Project and Program Management


Job Family:

Project Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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