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COVID-19:

The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Sales Surveillance and Engagement Manager

Job Req ID 21307063 Primary Location Bangkok, Thailand Job Category Consumer Sales
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Responsibilities:

  • Supervise Sales Quality tracking team to comply with Sales Surveillance Guideline including tracking, reporting, communicating, identify concerned area, propose solution, and collaborative actions.
  • Ensure the processes are met with the standard of service quality.
  • Lead and Coordinate with Sales team for mitigation the errors. 
  • Prepare presentation with presenting in related meetings/ projects ex; BRCC, Release Management, SCG meeting, Control forum, and etc.
  • Perform and assist for SCE as MCA coordinator for related procedures to ensure all control processes are in place and comply.
  • Coordinate with training team as S&D coordinator.
  • Lead the projects that are related to job scope.
  • Coordinate and arrange S&D Engagement Activities.
  • Work as S&D VOE Champion.                                                       

Qualifications:

  • Bachelor's Degree or Master Degree and having 2-3 years’ experience in Quality Tracking.
  • Experience in leading the team.
  • Ability to work under pressure.
  • Computer Literacy with good skill of Excel and Power point
  • Good communication in English both written & speaking are required
  • High responsibility & teamwork.
  • Possess good communication skills, analytical thinking, and problem solving skills.

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Job Family Group:

Consumer Sales

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Job Family:

Consumer Sales Support

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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