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Operational Risk Officer

Locations: Atlanta, Georgia, Elk Grove Village, Illinois Job Function: Risk Management Employee Status: Regular Job ID: 20158671

The mission of the Citi Retail Services CBORC team is to collaborate with the process owners in the identification, management, monitoring, and reporting of operational risks.  The team is structured along the key components of an effective risk management discipline: MCA Management (focused on risk identification and mitigation through controls), Risk Monitoring (focused on assessing the effectiveness of controls), and Recovery & Remediation (focused on the management of issues).  Within the Risk Monitoring team, the Operational Risk Monitoring Senior Analyst is responsible for monitoring of controls owned by Citi Retail Services’ business functions.


  • Confirm adherence to Regulatory and Risk Policies through account reviews, transaction testing, policy and procedure reviews.
  • Partnering with process & control owner in the original design and continued enhancement of the monitoring for the owned controls;
  • Executing regular (daily, monthly, or quarterly) monitoring of the controls as per their design and reporting of the results in the CR&C (Citi Risk & Compliance) system;
  • Communicate with transparency on issues and gaps identified through escalation process for remediation.
  • Contribute to new review processes and provide insight on new report development
  • The role will provide the candidate with the opportunity to gain in-depth understanding of the core processes that she / he supports, establish a broad network across business process owners and lines of defense, and develop a solid understanding of the key components of operational risk management. 


  • Preferred 3 years of recent experience in Citi Retail Services or Cards Operations, or Quality Assurance
  • Knowledge of multiple platforms and portfolios utilized at Citi preferred.
  • Knowledge of Operations Procedures and Risk Policies
  • Strong PC knowledge and familiarity with Word, Excel, Outlook, PowerPoint and SharePoint
  • Excellent Attention to Detail and quality within work
  • Flexible and willing to adjust to changing processes and priorities
  • Ability to work independently with little direct supervision
  • Good time management skills with the ability to work under tight deadlines
  • Ability to analyze an account, quickly identify issues
  • Strong multi-taking and analytical skills
  • Ability to work within a team and as an individual contributor


  • Bachelor’s/University degree or equivalent experience


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US


Time Type :Full time


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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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