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Issue Management Data Quality Sr. Analyst-Hybrid

Job Req ID 22535004 Primary Location Atlanta, Georgia; Wilmington, Delaware; O'Fallon, Missouri; Elk Grove Village, Illinois Job Category Risk Management
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Issue Management Data Quality Sr. Analyst

Position Objective:

The Operational Risk Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.


  • Data Quality Review and  Analysis on Self-Identified and External issues in iCAPS/Citi Risk & Controls Platform.
  • Ability to work in close liaison and coordination with business stakeholders and sponsors to elicit, analyze, communicate, plan, manage, validate, and prioritize requirements and build strong professional relationship.
  • Act as a Subject Matter Expert for risk categorization of Issues.
  • Ability to understand and translate business problems and capability to perform end to end analysis of Issues.
  • Performs business analysis to respond to business questions and provides end to end governance of delivery.
  • Ability to perform, manage and lead efficiently under tight deadlines and dynamic work environment.
  • Strong analytical and problem-solving skills and willingness to ask questions and challenge existing processes for operational efficiencies.
  • Ability to communicate business requirements to a broad range of technical, non-technical, diverse stakeholders and team members.
  • Exceptional interpersonal and partnership skills and the ability to positively influence outcomes, particularly in difficult matters.
  • Personable and reliable self-starter who requires minimal management oversight for day-to-day work responsibilities. Highly motivated and able to adapt to changing priorities.
  • Ensures project completion, special assignments, and other ad hoc activities as required.
  • Assist manager and manage end of end delivery of program deliverables.
  • Can exercise independence of judgement and autonomy.
  • Summarize and present analysis in concise, though-provoking and action driven manner. Prepare materials and present results of analysis to PBWM and business senior management


  • 5-8 years relevant experience.
  • Excellent verbal and written communication skills
  • Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups.
  • Demonstrated understanding of operational risk and gap identification.
  • Ability to multi-task and manage multiple projects simultaneously.
  • Ability to present a compelling case to influence others where appropriate.
  • SCRA regulatory policies and procedures knowledge.
  • Knowledge/Experience in Issue Management and issue data quality reviews preferred.
  • Extensive relevant experience in operational risk management.
  • Knowledge of risk taxonomy concepts and industry standards.
  • Relevant experience in risk identification, assessment, monitoring, and remediation will be an additional strength.
  • Experience of managing/working on complex projects, with variable stakeholders and within tight deadlines.
  • Analytical skills and presentation skills.
  • Outstanding attention to detail.
  • Excellent proficiency in Microsoft Office.


  • Bachelor’s/University degree or equivalent experience


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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