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Career Opportunity

Documentation Flow Optimization Analyst

Locations: Almaty, Almaty Qalasy Job Function: Operations - Transaction Services Employee Status: Temporary Job ID: 20186271

Project work (fix-term 1 year contract) on streamlining of processes of scanning of documents and statement rendition.

Key Responsibilities:

  • To work on a project to eliminate the excessive workload related to scanning, linking, and saving of documents and printing a/c statements for clients.
  • Review the paper workflow process across all involved units and propose possibilities and options of streamlining and automation of processes preferably using of global applications;                                                                                                                  
  • Design and implement new E2E process;
  • Naming conventions using Ci: Tap to Print, OCP- Optical character recognition;                  
  • To perform inventory in Citidocs application;                                                                                                                
  • To continue perform scanning and statement rendition (the function cannot be performed by other staff with systems access due to the Segregation of Duties requirements), to review possibility to transfer clients on e - statements where legally possible.
  • Participate in and advise on inquiry-volume reduction and cross-departmental initiatives;
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Key requirements:


  • 3-6 years of work experience in banking sector
  • 3-6 years of project management experience


  • English -  upper-intermediate and above;
  • Able to work within a team;
  • Multitask ability;
  • Ability to work under pressure.
  • Bachelor's degree/University degree or equivalent experience


  • Deep technical skills


  • Demonstrated project management and organizational skills to prioritize multiple tasks;
  • Proven self-reliance and accountability and ability to manage risk;
  • Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders;
  • Proven investigative and analytical skills;
  • Consistently deliver quality results.


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - KZ


Time Type :Full time


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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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