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CPB Product Manager - Americas Banking

  • Primary Location: United States,New York,New York
  • Education: Bachelor's Degree
  • Job Function: Private Client Product Mgmt
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 19020131


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Propositionexplains what we do and Citi Leadership Standardsexplain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Brief Description of the Organization

CBNA is the primary legal entity for Citi, providing products and services to consumers, financial institutions and corporate clients around the world.In the past, Citi has provided most of its internal reporting on a business by business basis.With the changes in the regulatory environment, strong legal entity reporting and governance has become essential.This team is responsible for ensuring that CBNA has the appropriate governance and control infrastructure to meet the demand for legal entity planning, execution, information management and the ever-evolving regulatory environment.

The Americas Banking, Custody & Escrow team is the product management organization within the Citi Private Bank, covering North America and Latin America. The team is responsible for the strategic direction of core products, including Banking, Custody/ Safekeeping Services, Escrow Agent Services, and Cards.Clients for these services include Ultra High Net Worth Individuals and Families, Family Offices, Law Firms/ Associates/ Partners, Registered Investment Advisors, Hedge Funds and Private Equity firms.

Overview of Role

This position reports into Citi Private Bank’s Americas Banking Product Management Head.The individual will manage the Business Cash Management and Deposit Product Strategy for North America and LATAM.


The Product Manager will be responsible for driving key initiatives for North America and LATAM:

Lead Americas product enhancements; develop business requirements in partnership with operational team, liaise with regional product and technology teams through requirement build and testing, and keep internal teams abreast of enhancement progress.

Create and manage product roadmap, work with CPB partners to prioritize enhancements

Act as primary point of contact for escalations, client issues and work closely with Service and Bankers

Develop internal training material, create client-facing marketing collateral and email communications to show case new capabilities, and coordinate case studies for new products and enhancements.

Work cross-functionally with Citi partners (CCB and TTS), Bankers, Service, O&T, Marketing, and Risk to achieve results

Coordinate with Balance Sheet and Rate Management partners to review transfer Pricing policy, Exception Rate Policy and associated impact to Deposit Pricing

Coordinate closely Banking Specialists to ensure execution of strategies designed to achieve deposits targets and ensuring growth of LCR accretive deposits



7+ years of product management experience in Digital Banking Channels, Payments & Receivables, Deposit Services, Transaction Services, or Commercial Banking

Demonstrated track record of change management and delivering results within a matrix organization

Demonstrated ability to synthesize information, prioritize business goals and drive results with urgency


Excellent written and verbal communication + interpersonal skills with the ability to present internally and externally with partners, senior management and clients

Comfort working with large data sets; strong Excel skills

Capacity to proactively anticipate, identify, and resolve problems

An innovative mindset

Strong relationship building and negotiation skills

A proactive and positive attitude

Flexibility in a fast-paced environment

•             Highly organized and responsive