Vice President, Central Controls - EUC Metrics Lead (Hybrid)

VP, Central Controls – EUC Metrics – C13

The Central Controls Office is responsible for the development of consistent control frameworks and the subsequent efforts to align front line controls and monitoring to these new standards across the Enterprise. The group partners with the In-business Risk and Control teams to develop consistent approaches and practices which ensure the right checks and balances are in place to minimize risk. This includes driving front line controls remediation and control risk execution throughout the enterprise and monitoring effectiveness.

The Central Controls End User Computing (EUC) Governance group provides end-to-end management of the EUC program for Citi. The EUC Metrics Team is responsible for providing accurate EUC reporting across multiple senior management forums on a timely basis. The Central Controls EUC Metrics Lead is responsible for design, production and automation of metrics, as well as establish and drive consistent oversight and governance across the scope of reports owned by the EUC Metrics team. As a part of the EUC Governance group, this position will also support implementation and/or end-to-end execution of well-controlled EUC governance processes (including requirements for tools, operational risk drivers), definition, deployment and/or compliance with EUC Policy, EUC Standards, IT-enabled Smart Solutions (ITeSS) Standard, governance structures, EUC risk issue management, EUC controls framework, including metrics to enable businesses and functions to adopt EUC & ITeSS governance.

Responsibilities

• Design and produce EUC Program metrics, including EUC Consent Order Exit Metrics, EUC Policy Conformance metrics, and ITeSS Standard Conformance metrics.
• Drive automation of EUC Reporting though engagement with dashboard automation teams.
• Define data dictionary, develop consistent and standard data attributes, leading to delivery of action-oriented EUC Scorecard
• Escalate data discrepancies and/ or errors in source systems at appropriate forums, responsible for ensuring root cause is determined and remediated.
• Prepare and present recurring updates for executive management; tracking progress and issues that arise due to lack of automation and facilitate work plans to enable course correction to a simplified solution.
• Provision forward looking metrics for EUC stakeholders including Business/ Function EUC Leads/ Champions for proactive outreach with EUC Owners to avoid non-compliance
• Support EUC Program risk reduction efforts through execution of tasks and timely completion of deliverables related to Regulatory Business Critical Milestones (RBCMs).
• Provide Program visibility, action planning, and issue management of EUC & ITeSS related regulatory and management control initiatives across the Firm. This is a global role that will collaborate with senior leaders and their teams across multiple businesses and functions as well as second and third lines of defense.
• Partner with stakeholders to design, implement and monitor remedial action plans in support of regulatory requirements/commitments, Consent Order (CO) initiatives and self-identified issues.
• Lead strategic control and governance process re-engineering initiatives including the design and build of process flows, tooling, and operational frameworks.
• Draft, revise and assist in the implementation of Policy, Standards and Procedures for the Enterprise EUC & ITeSS program. This includes annual reviews, soliciting and incorporating feedback to improve documentation over time.
• Partner within relevant team members within EUC Enterprise Governance i.e., Policy & Standards, Training, Communications, Quality Assurance, Transformation, Reporting, and Tooling & Technology teams to identify areas for improvement and provide input to the EUC training program, EUC tooling development and process improvements for the EUC Program.
• Manage entitlements, functional IDs, and various accesses in support of the EUC program. This includes EUC Champion Access, SharePoint access, Records Management, etc.
• Work with senior leaders and their teams across the various Businesses and Functions to include Second and Third Lines of Defense and assist with conducting these reviews as needed.
• Prepare and present recurring updates for executive management and sectors, tracks progress and issues managed by other areas such as business, technology, and senior management to identify emerging risks.
• Review regulatory changes and assess the impact and implications to Businesses/Functions to determine the applicability to the EUC program.
• Lead and support development of EUC communications on key risk and control topics and initiatives.
• Other duties as assigned.

Skills

• Proven track record in supporting a global / regional metrics program for a large organization.
• Demonstrated ability to think strategically and ‘connect the dots,’ be detail-oriented, and manage competing priorities including emerging risks to deliver solutions in an effective control environment.
• Ability to build strong partnerships and influence key partners to achieve business objectives; must be able to work well with geographically dispersed multi-disciplinary teams.
• Strong investigative and analytical skills for EUC solution identification, implementation, and tracking of effective remediation, and design of sustainable processes.
• Ability to communicate effectively with senior stakeholders including developing multiple approaches to solve issues and providing concise recommendations.
• Proven ability to fully own and independently run assigned workstreams while maintaining clear and robust communications with leadership and stakeholders.
• Strong relationship management skills with ability to deepen relationships and build partnerships across key support areas like Audit, Compliance, Businesses and Functions, Independent Risk, and Technology.

Education:

• Bachelor's/University degree, Master's degree preferred.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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