In-House Creative Agency Account & Project Management Lead

Citi’s US in-house creative agency is looking for an Account & Project Management Lead to oversee a team of Project Managers who manage the development of high-volume digital and print marketing assets.

This position requires a proven record of success in leading Project Managers and managing high priority creative copy and design initiatives, preferably in an agency environment.

The key characteristics for this position are:

• Dedicated leader – Motivating and driving Project Managers to implement a consistent and unified experience across marketing deliverables and lines of business
• Client advocate – Taking consultative approach to build and maintain strong relationships with project stakeholders and senior leadership
• Strategic visionary – Seeing beyond explicit assignments; identifying broader opportunities to enhance client deliverables and internal processes
• Collaborative partner – Partnering with stakeholders and execution partners to equip the team with best practices and manage client needs and expectations
• Creative problem-solver – Using established process, controls and judgment to navigate project pilots and escalations
• Continuous learner / Influencer – Promoting continued education to the team, introducing fresh ideas and providing mentorship to help retain and grow in-house talent

Key Responsibilities:

The primary responsibility of the in-house agency is to provide their partners with innovative and dynamic assets that adhere to brand guidelines, the client's central messaging and ADA compliance.

The Account & Project Management Lead is specifically responsible for:

• Leading a team Project Mangers; influencing the efficiency and quality of work and advocating for the agency / client relationships
• Managing multi-dependency, high priority projects and new process / scope pilots
• Collaborating with cross-functional leadership to manage client experience and expectations; ensuring projects align with business needs
• Presenting to senior leadership; clearly explaining strategy and impact of the team’s involvement
• Participating in project kickoff meetings, performing internal reviews and joining client presentation calls to lead the team in delivering high quality assets
• Demonstrating Citi’s purpose of making every client’s progress our passion

Qualifications:

• Bachelor’s degree in Business, Marketing, Mass Communication/Advertising or related field
• PgMP or PMP certification highly preferred
• 8+ years in project and account management, and supervisory experience
• Agency experience (in-house agency experience is a plus)
• Demonstrated cross-functional and collaborative work style to partner effectively with various levels within organization
• Experience developing project plan, scope and timeline
• Identify gaps in project plans and educate Project Managers on resolutions
• Comfortable in ambiguous situations, self-starter and self-learner
• Strong presentation skills and the ability to clearly and effectively discuss projects
• Successful experience partnering with internal clients and senior leaders
• Multi-tasking and organization skills with ability to create and manage a process calendar
• Ability to successfully collaborate with local and remote team members
• Attention to detail with emphasis on accuracy and quality
• Demonstrates a flexible approach and resilience to setbacks
• Strategic thinking with the ability to untangle complex issues

Hiring Locations:

• New York, NY
• Jacksonville, FL
• Charlotte, NC
• Irving, TX
• Wilmington, DE
• O’Fallon, MO
• Atlanta, GA
• Schaumberg, IL

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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