Whatever type of service you provide, when you train to join our team, you’ll learn a lot in a short period through intensive classroom and on-the-job training. And though training can be intense and fast-paced, you’ll have great team leads and job coaches available, giving you feedback, monitoring your customer communications and ensuring you have the information, tools and support you need to develop skills, build confidence and succeed.
As a Customer Contact Representative at Citi, your listening skills and ability to talk to anyone will definitely come in handy. And with your great relationship skills, you’ll gain respect and build trust with both our individual consumer and commercial business customers. But you’ll also rely on proficient basic PC skills to start, as you’ll be multitasking, navigating multiple databases and tracking and documenting all that you do.
When you join Citi as a Customer Contact Representative, you’ll never stop learning new programs, products and processes, so you’ll grow and advance according to your ambition. In addition to excellent benefits and flexibility to reach all of your goals, we make sure that our people are rewarded and recognized based on their performance, both financially and professionally.