Custody Client Onboarding Intermediate Analyst

The Custody Client Onboarding Intermediate Analyst is a developing professional role. Deals with Clients independently and has some latitude to solve complex queries. Breaks down information in a systematic and communicable manner. Possess communication and diplomacy skills to exchange complex and sensitive information. Provides quality and timeliness of service what influence on effectiveness of own team and other closely related teams.

On your typical day you will be mostly:

• Responsible for close relationship with Citi stakeholders and corporate clients across entire account opening and/or maintenance process (interacting with customers, managing documentation, resolving customer issues)
• Taking part in projects in account services area (all scenarios of account opening and maintenance processing) and ensuring they are fully compliant with internal processes, regulations, policies
• Follows internal processes, regulations, policies, guidelines, procedures, and practices

Qualifications:

• 2-5 years of experience in in Custody area or account opening & maintenance process (preferable but not a must)
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
• You are advanced in English – C1 - written and spoken
• You are a people person, open to delivering superior customer service and cooperate with different stakeholders within Citi
• You are motivated, well-organized and detail-oriented

What’s in it for you?

• Great opportunity to deepen specialty area knowledge with a solid understanding of industry standards and practices

• A lot of occasions to apply and develop your analytical and negotiation thinking with demanding business partners and EMEA clients

• Intense development of your English communication (both written and verbal) and diplomacy skills

• Learning opportunities that are far from typical - internal and external training sessions, on-the-job trainings, free access to Udemy and other popular online training platforms, webinars, mentoring programs, business certificates well-known in the financial industry, co-financing courses and studies, soft skills and hard skills…you name it and we probably already have it ready and waiting for you

• You can be a pro-active team player but also able to work independently (with no direct supervision) and have freedom to apply YOUR professional judgment when interpreting data and results

• Citi gives you 2 extra days per year that you can spend on any training of your choice and two extra weeks of paid paternity leave – because we know how much work-life balance is

• At Citi we strongly believe in Diversity and Inclusion – if you do, too, you can make the world better by joining one of our Employees Network: Women, Pride (LGBTQ+), Multicultural, (dis)Ability or Families Matter

#LI-AM6

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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