Compliance Product Officer (VP) - Fair Lending - Credit Operations

Serves as a compliance risk officer for Independent Compliance Risk Management (ICRM) in the Office of Fair Lending responsible for assisting with internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. More specifically, this position will serve in the Office of Fair Lending as a subject matter expert in the fair lending space, advising the US Personal Banking businesses, including credit cards, retail bank and mortgage, regarding various aspects relating to fair lending laws and regulations.

The position will support the operations and customer service functions of the above mentioned lines of business including specific responsibilities around: reviewing operations procedures for fair lending considerations, reviewing business training material, acting as the point of contact to review and investigate complaints that allege discrimination to determine whether such complaints are substantiated, monitor and conduct deep dives into complaints to discover trends and opportunities, review areas of agent discretion/judgment and advise businesses on enhancing controls around such processes, complete a section of an annual fair lending risk assessment pertaining to the operations and customer service areas of the business, assist the fair lending analytics team in conducting analytics reviews by serving as a point of contact to follow up and liaise with the business regarding their specific policies and procedures, and conduct other projects as directed.

Responsibilities:

• Assisting in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM, and in particular, execute against requirements set out by Citi’s fair lending policies, standards and procedures.
• Providing guidance on rules and regulations relating to fair lending and fairness, including the Fair Housing Act, Equal Credit Opportunity Act, Regulation B
• Assisting with regulatory inquiries and/or examinations. This may include coordination with regulators and other parties, including the CFPB and OCC.
• Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the supported function/business/product.
• Reviewing operations procedures for fair lending considerations.
• Reviewing business training material, acting as the point of contact to review .and investigate complaints that allege discrimination to determine whether such complaints are substantiated.
• Monitor and conduct deep dives into complaints to discover trends and opportunities.
• Review areas of agent discretion/judgment and advise businesses on enhancing controls around such processes.
• Complete a section of an annual fair lending risk assessment pertaining to the operations and customer service areas of the business.
• Assist the fair lending analytics team in conducting analytics reviews by serving as a point of contact to follow up and liaise with the business regarding their specific policies and procedures, and conduct other projects as directed.
• Additional duties as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Knowledge of Compliance laws, rules, regulations, risks and typologies, including working knowledge of the US fair lending and fairness laws
• Prior experience with working at a large bank or similar organization, preferably in a Compliance. Legal or similar function.
• Must be a self-starter, flexible, innovative and adaptive
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Strong written and verbal communication and interpersonal skills
• Ability to both work collaboratively and independently; ability to navigate a complex organization
• Ability to master laws, rules and regulations and apply them to business scenarios
• Advanced analytical skills
• Ability to both work independently and collaborate with team members
• Excellent project management and organizational skills and capability to handle multiple projects at one time
• Proficient in MS Office applications (Excel, Word, PowerPoint)
• Demonstrated knowledge in area of focus as noted above.

Education:

• Bachelors (4 Year University) Degree or equivalent experience required in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof with knowledge of the fair lending laws and regulations; strong working knowledge of function/business/product supported and the related operations and financial requirements
• Advanced (MS, MBA, JD, etc.) Degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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