Technical Business Analyst (Hybrid)

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in computer languages, problem solving and analytics.

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.  

Team/Role Overview

The Chief Information Security Office (CISO) is made up of deeply dedicated and talented colleagues who work together to ensure the safety of Citi’s and our clients’ assets and information. We manage information security as an end-to-end program – one with a clear mandate and accountability.

What you’ll do

You will join the CISO Access Management Team in Dublin who are seeking an innovator with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

• Gather analysis on software programs, applications, and web services while documenting business requirements; questioning, challenging and proposing innovative, automated solutions where necessary.
• Determining system efficiency and functionality by liaising with internal departments and end-users.
• Reporting to Management and obtaining approval for system development projects.
• Efficiently integrating new systems, programs, and applications with business operations and services.
• Facilitate effective communication between all appropriate parties and stakeholders.
• Monitoring internal processes while identifying, remedying and when necessary escalating issues and potential risks promptly.
• Enhance customer experience with the application by improving or automating the services as applicable.
• Promoting system efficiency and security by integrating performance metrics.

What we’ll need from you

•  A Bachelor's degree in Computer Science or Information Technology
• Experience as a technical business analysis in a related industry.
• Advanced knowledge of HTML, XML and SQL languages
• Experience with REST APIs, SOAPUI, Postman or similar technologies.
• Outstanding analytical skills and ability to negotiate/propose effective and practical business solutions.
• Ability to design and maintain efficient customer portal support and feedback channels.
• Knowledge of data security and encryption.

What we can offer you

This role will offer you the opportunity to start your career as a technical business analyst within a global financial services company. You will gain experience maintaining the efficiency of the applications within Citi.

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-Hybrid #LI-MÇ1

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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